Phone is pretty straight forward we are happy with it so far. My rating for customer service though is ZERO. It took longer than expected to receive and two emails were sent to request information on what type of SIM the phone took and when we might expect it given it took maybe 10 plus days (we were wondering if the company even existed for a while). Apart from this email requesting feedback no one ever replied which is pretty disappointing. The phone takes a standard size SIM for anyone who wishes to know.