We had the phone set up in a about 10 minutes. It works really well for my 94 year old mother in law who is not interested in the NBN or the internet. It answers calls the same as her old phone when she picks up the handset. It dials numbers in the same way as her old phone except that she has to press the green handset symbol after putting the number in to make the phone dial the number imediately. She has unlimited calls for $15/month versus $55/month on th NBN. It has lots of other features that she'll never use but that's fine.