Due to our Connecticut location, we appreciate how conscientious Plantz was about temperatures in the Northeast and how it would affect our plant. They monitored weather temperatures and shipped during the appropriate temperature window. Plant arrived in great condition. It arrived as depicted, large, single stem with 2 off branches. It tends to tilt to one side , not completely straight, yet perhaps will change when rotated. Water Instructions are very helpful and spot on, so make sure you read instructions included in package label. So far our new plant is happy and acclimating nicely. Thank you Plantz, looking forward to purchasing another fabulous plant.