I cannot say enough how pleased I am with not just my gorgeous new Lyrata, but Plantz as a company. I won a Christmas raffle with this fine specimen as the prize, and even though that made me a non-paying customer, Sue was beyond helpful to me - we exchanged almost a dozen emails leading up to and after I received this beauty, covering everything from appropriate placement in my home, shipping hold due to cold weather here in Virginia, and proper care. The website itself offers lots of valuable information also! As someone who has worked in customer service in some form or another for her whole professional life, I really appreciate the care and attention this company exhibits. Fantastic product, fantastic people. ?