I first read all the content on the website and watched the videos and knew without a doubt these were the people to buy from. I've always wanted a Kentia but they are hard to come by so I was so excited to have a large one delivered to my door. Arrived beautifully packaged; LOVE the sub-irrigation watering system - gives me such confidence. The service with Sue will meet and exceed any customer expectations - so responsive, helpful and accommodating. I love that they love what they do. I'm thrilled to have found this company and to now have these beautiful palms in my home. Thank you so much!