Plants (ordered two) arrived in great condition, sized exactly as described on the website. Sue was very responsive and helpful in answering questions I had prior to my order, and I received a follow up email once my plants were delivered with instructive tips for their care. Very happy with the experience overall. I initially thought the prices were a bit on the high side - but considering the quality of the plants and customer service, including the fast delivery time - I'd honestly say its well worth the price. You can tell these people really care about what they do, which is a welcome thing these days. Keep up the good work guys.