I order three plants from Plantz, including the Bamboo Palm. The Palm arrived in beautiful condition and looked just like the picture online. It has been in its new home for about a week and is requiring daily water additions to the liner irrigation system (provided with each plant). Evidently, more than usual water is required until the plant adjusts. Will Stone and Sue Waltzer have been incredibly helpful during my pre-order decision-making, ordering and unpacking process. With my lack of knowledge about house plants, I was hesitant to invest more than $5 on a plant that I could easily kill in one week or less. They have made everything easy and the Plantz website provides everything you need to know about each plant to ensure success. I love it!!