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Personalised keyring with first name and...
Unfortunately the item wasn’t as I ordered. The surname was incorrect and not exactly as I had written, no refund offered either. A loss for me as I can’t use the product and won’t get my money back. Obviously won’t be ordering again.
Replies
1 Dalewood Designs GB Seller
The surname was spelt as entered however we were notified by the customer on receiving the item that they had wanted the Surname to start with a lowercase letter instead of a capital. The item description states "All keyrings are printed with a capital letter to start then lower case letters" and this change was not specifically requested. However as a goodwill gesture as soon as we were made aware of this we replied within an hour and offered to replace the keyrings at no charge. However this was not taken up and we had heard nothing more from the customer until this review.