Review of Mild Rose Geranium Self-Foaming Facial Cleanser
Missouri, United States
Posted on 14.09.2021
I very much like the product, but it is very hard to push the pump, so I work the product in my hands from the refill bottle, then apply it to my face.
Hi Pam! This happens occasionally with these bottles. They seem to get a little clogged. An easy way to remedy this is to take the lid out and run it through with hot water upside down and try to pump the water through it. That should clear out any build-up that may be in there. And if that doesn't work let us know and we will try to fix the situation.
I’ve done the above instructions, but it is still hard to pump. I have to pull the pump back up each time to repump.
Oh no! I am very sorry about that, it appears to be a faulty pump. I will make sure that we send you out a replacement pump as soon as we can and hopefully that will fix the problem. Please feel free to let me know if you have any more issues of this nature. I know how frustrating it can be when the containers don't work right. Thank you so much for the feedback!