Reviews 16
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Summerhouse / log cabin Stove installati...
Your communication is appalling! Can’t get through on the phone you don’t respond to emails the chat thing doesn’t work you once managed to reply on Facebook messenger but when I requested more information as to installation I’m still waiting for a reply
The fire itself is great and luckily my husba...
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Summerhouse / log cabin Stove installati...
Order went through fine stove arrived approx 8 weeks later looks great, would of been 5 stars but tried to contact company through email, phone, website chat for two weeks with regards to fitting distance from wall and a few other questions also 2 pages of instructions are blank, they've still not c...
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Summerhouse / log cabin Stove installati...
Good communication pre order,yes it probably could be with me in 3 wks..then no replies for weeks then promised delivery,but no show,did arrive but 3 wks late...info says a smoke detector included but never got one,instructions mention a template for cutting roof hole,not one of those either ...hand...
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Summerhouse / log cabin Stove installati...
I originally ordered on 31st July, and was given an estimated delivery date of 26th Aug, however it did say that due to covid, to expect up to 4 weeks delay, Fair enough.
However it is now 21st Oct and despite receiving a message saying that the stove was ready on the 6th Oct and that the delivery...
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Summerhouse / log cabin Stove installati...
Promised the earth but delivered well below expectations. Fire was bought with installation but could not be done after 4 different assurances given.
Stove alone delivered but damaged. Now rectified.
Have been sending daily emails since Friday 14 August to get clarification on important specific th...