I would give 5 stars for the fire but I can only comment on our buying experience,
The fire didn’t arrive on the Saturday as promised, it arrived on the following Wednesday.
We were excited to have the fire but when unpacking the glass door marked and the glass was smashed, the fire and log holders were marked and the paint work chipped in several places.
The flue didn’t arrive the same day as the fire and it doesn’t secure in place it simply rest within the opening.
We had to ask for a new replacement glass and touch up paint for a new very expensive item,
we weren’t offered a discount however we were offered a replacement item but this would have delayed the item again by another week so wasn’t an option for us.
The product is very good, well made and looks amazing,