My order showed up quickly and I appreciated the flexibility with payment. I selected Zelle for my order and instead used Bitcoin despite it not having been my selection and not having been an advertised option. (It would be nice if the bitcoin option and the relevant wallet/QR code was integrated into the shopping cart and the subsequent email—maybe I just overlooked it)
I looked for a new distributor and found NWB following a 2 week shipping delay with another company. Delays happen, it’s understandable, but my emails and even my phone calls all went unanswered—even after they finally shipped the items I never got an explanation. Being able to directly text Chris with questions, and the speed of his response is very refreshing and unexpected.
The additional sample in the order was also a nice surprise.