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AINIDOLL - A doll market place you can trust Reviews

4.71 140 reviews

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Anonymous Posted 73 days ago
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AINIDOLL - A doll market place you can trust Seller
Thank you for your feedback. Actually, 128cm/4'2 models are considered to be relatively light weighted. If you still have a concern about the weight, you can choose our 100cm or even 65cm models. We also have 70cm models in stock in the US. https://mysmartdoll.com/product-category/ready-to-ship/

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Anonymous Posted 76 days ago
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AINIDOLL - A doll market place you can trust Seller
Thank you for your feedback. Unfortunately, nails and eyelashes are replaceable so it won't stay forever. However, it's very easy to fix. You can refer to our blogs for some tutorials. Also, please come back soon. If you want something else, you can contact our customer service first for some exclusive discounts. Thank you again!

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Anonymous Posted 76 days ago
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AINIDOLL - A doll market place you can trust Seller
Thank you. Please come back again soon!

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Brandon Posted 76 days ago
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AINIDOLL - A doll market place you can trust Seller
Thank you for your feedback, Brandon. We have both ready to ship (in-stock) models shipped from the US/EU and customizable models which we ship from our factory in China. For any international shipping, we mostly use UPS. For ready to ship dolls, we may use either FedEx or UPS. If you have any preference, you can contact our customer service or leave a note with your order. We will try our best to help. Again, thank you for your business. Please come back soon!

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Tony Posted 97 days ago
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AINIDOLL - A doll market place you can trust Seller
Hi Tony, thank you for your feedback. Let me address your concern by order. 1. Shipping surcharge: usually, we charge a $165USD flat fee for shipping from the US to Canada since it involves significant extra cost. I checked your order and we charged you only $150 since your doll is lighter. 2. Custom fee: I am so sorry to hear that. This is a government charge but not something we can control. We clearly mentioned it on each of our ready to ship product page. Usually, we gave lower declare value to help our customer save something on it. 3. For the eyelashes and nails: it happens sometimes. The good thing is that they are replaceable and really easy to be fixed. You can refer to our blogs at https://ainidoll.com/how-to-replace-eyelashes-for-a-tpe-doll/. We also have some other blogs to cover how to tie a wig. 4. Toes: most dolls on market don't have inside support for toes. She has toes but just no bones in toes. 5. You should receive a user manual by email which covers the warning you mentioned. If you have any questions about the doll, please feel free to ask us anytime. We are here to help. We are glad to see she makes you happy!

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Tony Posted 97 days ago
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AINIDOLL - A doll market place you can trust Seller
Hi Tony, thank you for your feedback. I am sorry for the shipping issue but I appreciate your understanding. To add simple voice function, you can choose either customizable classicic/cutie collection or AI dolls. The one you chose is a ready to ship model which is a base model without the voice function. If you want to come back again, you can contact our customer service first. We would like to offer return customers some exclusive discounts.