I ordered a holster for my Walther q5 match. I didn’t realize that the steel frame gun was different from the polymer gun. When the holster arrived the steel frame didn’t fit in the holster that was fabricated for the polymer gun
Customer service had me return the holster and they made me a brand new holster that fit the steel frame. I only had to pay $10 for shipping.
In todays world of dwindling customer service, I’d say that MTR goes above and beyond the call of duty