We initially requested and received samples quickly. After trying the product out, we realized LabTAG was perfect for our application, so we placed an order. The order did not arrive as quickly as I anticipated, so I checked the status of our order. The status showed 'on hold', so I reached out to customer service. I received a response immediately, the issue was cleared up and our order was shipped the same day. The website, ordering process, and customer support are all fantastic!