I’d pay the money again for that customer service! It was phenomenal! I was sceptical about the product and the site, never hearing of either prior! But Steve was great, totally on my team using it for long term use, he emailed me within hours of purchase, called me the following day, kept in touch with how and if it’s working for me. The money was well spent before the product had even arrived! That service is hard to find but when the crutch did arrive it’s honestly changed my entire life being a long term user of wheelchair and conventional crutches! I can finally hold my sons hand walking across the road!