Customer service via phone was quite unhelpful. I never received a confirmation that my order follow up email containing our tax exempt certification was received. There has also been no follow up regarding the status of our order placed two weeks ago and not yet received.
Hello there and thank you for your feedback. We will be investigating this issue internally and in the meantime have shipped your order overnight and waived the shipping fees. Thank you for bringing this to our attention so we can provide better service!