Plant was delivered upside down by Fed Ex around 10:00pm at night. It sat outside till the next morning in the cold when I became aware of the delivery. The plant was a disaster by then. I sent pictures to Sue. Sue was absolutely the best in helping me through this. I removed the damaged leaves - the plant is very thin now- but have hopes it will rebound. Sue credited me for the plant and gave great tips on trying to bring it back to life. I will definitely use plantz in the future because if Sue. Thanks Sue.